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FAQ

Connector Manufacturing FAQ — Factory, MOQ, Lead Time & OEM/ODM Services

Answers to the questions engineers and buyers ask us most. Can’t find yours? Send it to us — we usually reply within a few hours.

Q:

Can I mix different products in one order?

Absolutely. Mix pitches, pin counts, SMT and DIP headers, terminal blocks and custom ribbon cables in a single order — we consolidate everything into one shipment. Since every core product line is made in-house, we synchronize production schedules and pack into a single pallet or master carton for denser packing and lower freight.
Q:

What are your price terms (Incoterms)?

Full Incoterms 2020 coverage. EXW from our Shenzhen factory if you have your own forwarder. FOB Shenzhen or Hong Kong with domestic trucking and export docs handled. CIF/CFR when you want us to book ocean or air freight. DAP and DDP are the most popular — international freight, customs clearance and import duties all prepaid, delivered to your door.
Q:

What payment methods do you accept?

Wire transfer (T/T) is standard: 50% deposit to lock raw material prices and start production, 50% balance before dispatch after inspection approval. We also accept irrevocable L/C at sight for large contracts, PayPal and major credit cards. For established clients with a stable order history, open account terms (Net 30/60) can be arranged after credit review.
Q:

Why are your prices higher than some trading companies?

Because we refuse to cut the corners they cut. Ultra-low quotes often mean recycled iron pins instead of copper, flash plating without nickel underplate, or recycled plastic that blisters at 260°C reflow. We use virgin PA66/LCP with UL94V-0 rating, phosphor bronze with 50U' nickel barrier and real gold plating tested to 24–48h salt spray. The result: 99.98%+ SMT yield and no warranty surprises. Against big brands, we are still 30–50% cheaper.
Q:

Do you offer discounts for distributors and resellers?

Yes. Tier-1 wholesale pricing leaves 20–35% margin headroom versus regional distributor catalogs. Annual blanket orders earn quarterly or annual rebates. We hold agreed semi-finished buffers in our Shenzhen warehouse for call-off dispatch. Value-engineering — like selective gold on contacts with pure tin on solder tails — cuts unit cost 15–25% without touching electrical performance. Neutral OEM packaging and blind drop-shipping are available for resellers.
Q:

Do prices include customs duties at my end?

EXW, FOB and CIF quotes exclude destination import duties, VAT/GST and port handling — those are the importer's responsibility. If you want one all-in number with nothing extra at delivery, ask for a DDP quotation: we cover freight, clearance and all import tariffs for North America, Europe and Southeast Asia.
Q:

What shipping options do you offer?

International priority express (DHL, FedEx, UPS, TNT) reaches North America, Europe and Asia in 3–5 business days. Dedicated air freight lines take 5–7 days door-to-door. For bulk, ocean LCL or DDP sea freight cuts freight cost up to 70%. Rule of thumb: under 15kg express wins; 20–100kg dedicated air saves 30–50%; over 100kg sea is the smart play. Share your postal code and volume and we'll price three options side by side.
Q:

Can you ship door-to-door with customs clearance included?

Yes. Express door-to-door via DHL/FedEx/UPS for parcels; DDP (Delivered Duty Paid) door-to-door for any volume — we handle export customs, international transit, import clearance and all duties and taxes. Goods arrive at your office, warehouse or EMS line with zero paperwork on your side. If you ship via DDP or express, you don't even need a customs broker.
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